Returns & Refunds
At this time we offer a 7 day return policy.
If you are not satisfied with your purchase you can return it within 7 days upon receiving it. Please send us an email with your name, order number and reason for return. We will contact you via e-mail with the return address and further details. Item must be unworn and unused in order to go ahead with the refund.
Earrings can unfortunately not be returned or exchanged due to hygienic reasons.
Please be advised that the customer is in charge of returning the item back to our warehouse. Once the item is received only then will a refund be processed.
For further inquires please contact us at info@rinksofficial.com with your order number and name in the subject line.
Can I exchange my item for another size or style?
That’s possible! You can send the wrong item to our return address and you’ll receive store credit of the purchased amount, so you can order the item again in the right size/style. Please note that the extra shipping costs of the exchange are for the customer. If you have questions, please email us at info@rinksofficial.com and we’ll give you further details!
Do I need to pay for the return?
We only have free returns with PayPal. Didn’t pay with Paypal? Then the customer is responsible for the return costs.
Return via Paypal, after you log into your PayPal account, select the purchase you returned and click on “request return shipping refund.
Questions? Contact us at: info@rinksofficial.com We are happy to help!